CAN I SPLIT UP MY ORDER TO BE SHIPPED TO MULTIPLE PEOPLE?
Sorry, but no. Each order has only 1 shipping option. Your shipping rate, whether you qualify for the FREE Shipping or a paid shipping amount is to one address only. If it's easier for you, we also offer Gift Certificates that you can send to friends and family that can be used online. If you are wanting to purchase a Gift Certificate to be used in one of our retail locations, you will need to reach out to one of the stores directly and pay by phone, or in person. Their phone numbers can be found on our Local Retail page.
LOCAL PICKUP / SAME DAY ORDERING
If you are wanting to place a "same day" order, we advise you visit our Local Retail stores directly to ensure they have the cuts and quantity you are wanting. We do not accept phone orders or "pre-sale" orders of any kind due to demand. Our retail locations operate on a first-come, first-serve basis.
Kindly keep in mind that online sales and specials are not available in our retail stores and vice versa. Online Gift Certificates can also ONLY be used ONLINE, not in our retail stores as they operate on different systems.
SHIPPING TIMEFRAMES
We utilize Ground, 2nd Day Air, and Next Day Air provided by UPS. >>> View our Updated SHIPPING ZONE MAP!
We process and ship orders that come in by 3pm EST on Monday's and Tuesday's. Our products are shipped frozen with dry ice or gel packs to withstand 3-4 days of travel in the event your shipment is delayed a day or so. Orders received after 3pm will process and ship the next shipping day.
MINIMUM ORDER AMOUNTS
Orders less than $100, not including tax or shipping, and/or that have less than 5 items may be subject to cancellation as the logistics of shipping such a small order is not cost effective. If your order is cancelled for this reason, you will be notified via email.
HOLIDAY SHIPPING
During the holidays, we typically only ship on Monday's of those weeks. We kindly ask that you plan accordingly as we cannot guarantee delivery times. Therefore, if you have a special event coming up, please order well in advance, as UPS does not guarantee their 2nd Day Air or Next Day Air delivery times and we would hate for there to be an issue for your function.
We greatly appreciate your kind understanding of our shipping policies and look forward to shipping you some great Brasstown Beef products soon!